COVID-19 Response as of April 1st, 2020

Click here for a message from our President & CEO.

 

The VSA has resumed operations, however our office is closed to the public. Our staff will be working remotely, and we are committed to providing the same level of support to consumers and licensees while practicing physical distancing. Starting April 1st please contact us in the following ways:

 

Consumers: Please contact us by emailing consumer.services@mvsabc.com.  You may call 604-575-7255 but please leave a voicemail. Click here for more on how to submit a complaint. We will also continue to receive and process mail.  All messages will be dealt with on a priority basis.

 

Industry: Please email us at licensing@mvsabc.com. You may call 604-575-7256 but please leave a voicemail.  If you would like to apply for your salesperson licence, please apply online by following these steps.  Click here for FAQs and more online tools.

 

Thank you for your patience and understanding.

What does the VSA do?
  • Licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives and wholesalers
  • Provides certification courses and continuing education for vehicle salespeople, broker agent representatives and wholesaler representatives
  • Offers consumer information and assistance
  • Investigates consumer complaints and provides dispute resolution
  • Undertakes compliance action as needed

Learn about the VSA in four short CHEK TV video features

What new and used vehicles are included?
  • Automobiles and light trucks
  • Motorcycles and mopeds for on-road use
  • Recreational vehicles and trailers for recreational purposes
Where does the VSA’s authority come from?

The VSA is given authority to administer the Motor Dealer Act, parts of the Business Practices and Consumer Protection Act and associated regulations through a delegation agreement with the government of British Columbia.  The agreement is supervised by the Ministry of Public Safety and Solicitor General.

How is the VSA governed?​

The VSA has an eleven-member Board of Directors with six vehicle sales industry appointees, three members of the general public and two government appointees.

What is the history of the VSA?

Modernizing the regulatory framework for British Columbia motor dealers began in November 1997. As a result, the Automotive Retailers Association, the New Car Dealers Association and the Recreation Vehicle Dealers Association created the Motor Dealer Standards Association.  Based on the success of this organization, the industry associations worked with government to create a new, independent regulatory agency.  The VSA was incorporated under the Society Act in July 2003 as the Motor Dealer Council.  The name was changed to the Vehicle Sales Authority in 2007.