The decisions made by the VSA are reviewable by the provincial Ombudsperson. The Ombudsperson reviews decisions to ensure a fair process was followed, including clarity and transparency in arriving at those decisions. No complaint to the Ombudsperson was found to be substantiated in the 2015, 2014 or 2013 fiscal years.

Ombudsperson activity by fiscal year end

Fiscal Year 2014 2013 2012
Requests for Information 0 4 9
Complaints Investigated
Unsubstantiated 2 2 1
Substantiated 0 0 0
Settled 1 2 0
Complaints Not Investigated
Ended no benefit to continue 1 1 1
Abandoned 0 0 0
Withdrawn 0 1 0
Information Provided 9 2 0