Fact sheets provide detailed information on a particular subject and include links to other online resources. The fact sheets provide general information and are not intended to be legal advice.
The Buying Process
Understanding Dealer Fees PDF: 68 kB
Find out what documentation and administration fees mean, and when they are legal.
Deposits PDF: 64 kB
Everything you need to know about deposits and the importance of written deposit agreements.
Lease-end Buy-out PDF: 57 kB
What you need to know at the end of your lease.
Vehicle History Reports PDF: 53 kB
Learn about the importance of getting a vehicle history report and the three primary vehicle history report suppliers to choose from.
Vehicle Returns PDF: 58 kB
You bought a vehicle, but no longer like it. Can you return it? Find out in this Fact Sheet.
Understanding Distance Sales Contracts PDF: 57 kB
What is a distance sales contract and what are your rights and obligations.
Is there a right to inspect? PDF: 49 kB
What you need to know if you have ordered a vehicle for delivery.
Resolve a Problem
Claim Process – Compensation Fund PDF: 67 kB
Find out if you are eligible to make a claim and what to expect after you file a claim to the Motor Dealer Customer Compensation Fund (MDCCF).
Access to Information PDF: 58 kB
Find out how to request access to information and what to expect from the process.
Complaint Process – Dealer Purchases PDF: 69 kB
What to expect when you file a complaint with the VSA.
How to Resolve a Dispute PDF: 58 kB
Tips on solving your dispute without the assistance of the VSA.
Complaint, Claim or Court Action PDF: 58 kB
Find out if you should resolve your dispute by filing a complaint with the VSA or through court action.
Other places to go for help PDF: 61 kB
A list of sources you can turn to for consumer assistance as well as legal advice and referrals.
Legal Resources PDF: 70 kB
Where to go for legal advice and referrals.
Manufacturer Disputes PDF: 49 kB
Where to go for help if you have a dispute with a manufacturer.
The Role of the VSA
Vehicles under the Jurisdiction of the VSA PDF: 56 kB
Find out if your vehicle falls within the jurisdiction of the VSA.
Legislative Authority of the VSA PDF: 70 kB
The VSA does not have jurisdiction over all transactions. Find out why.
The VSA and Curbers PDF: 64 kB
What the VSA is doing to stop curbers.
Personal use of a vehicle defined PDF: 64 kB
The jurisdiction of the VSA is limited to vehicles used primarily for personal use. Find out what that means.
Compensation Fund Use of Vehicle Defined PDF: 47 kB
Eligibility from the compensation fund is limited to vehicles used primarily for personal use. Find out what that means.
New, Used, or Demo? PDF: 53 kB
Learn about the conditions that describe whether a vehicle is considered new, used, or a demonstration vehicle.
Consignment Vehicle Sales PDF: 54 kB
What you need to know if you decide to sell or buy a vehicle on consignment.
What is odometer fraud? PDF: 51 kB
What is legal and illegal regarding odometers.
Understanding fuel consumption ratings PDF: 75 kB
How fuel consumption ratings are set and how to use them.
Vehicle Recall Resources PDF: 71 kB
How to check your vehicle for recalls.