25 fact sheets on specific subjects, including links to other online resources. Fact sheets provide general information and are not intended to be legal advice.
The Buying Process
What are my rights? PDF: 203 kB
Know your rights as a buyer of a personal use vehicle at a licensed motor dealer.
Understanding Dealer Fees PDF: 68 kB
Find out what documentation and administration fees mean, and when they are legal.
Deposits PDF: 65 kB
Everything you need to know about deposits and the importance of written deposit agreements.
Lease-end Buy-out PDF: 57 kB
What you need to know at the end of your lease.
Vehicle History Reports PDF: 53 kB
Learn about the importance of getting a vehicle history report and the three primary vehicle history report suppliers to choose from.
Vehicle Returns PDF: 58 kB
You bought a vehicle, but no longer like it. Can you return it? Find out in this Fact Sheet.
Negative Equity PDF: 84 kB
Negative Equity… or when you owe more on your loan than your car is worth.
Understanding Distance Sales Contracts PDF: 57 kB
What is a distance sales contract and what are your rights and obligations.
Is there a right to inspect? PDF: 49 kB
What you need to know if you have ordered a vehicle for delivery.
Resolve a Problem
Access to Information PDF: 58 kB
Find out how to request access to information and what to expect from the process.
Complaint Process – Dealer Purchases PDF: 69 kB
What to expect when you file a complaint with the VSA.
Claim Process – Compensation Fund PDF: 79 kB
Find out if you are eligible to make a claim and what to expect after you file a claim to the Motor Dealer Customer Compensation Fund (MDCCF).
How to Resolve a Dispute PDF: 58 kB
Tips on solving your dispute without the assistance of the VSA.
Complaint, Claim or Court Action PDF: 58 kB
Find out if you should resolve your dispute by filing a complaint with the VSA or through court action.
Other places to go for help PDF: 299 kB
A list of sources you can turn to for consumer assistance as well as legal advice and referrals.
Legal Resources PDF: 70 kB
Where to go for legal advice and referrals.
Manufacturer Disputes PDF: 138 kB
Where to go for help if you have a dispute with a manufacturer.
The Role of the VSA
Vehicles under the Jurisdiction of the VSA PDF: 58 kB
Find out if your vehicle falls within the jurisdiction of the VSA.
Legislative Authority of the VSA PDF: 60 kB
The VSA does not have jurisdiction over all transactions. Find out why.
The VSA and Curbers PDF: 64 kB
What the VSA is doing to stop curbers.
Personal use of a vehicle defined PDF: 64 kB
The jurisdiction of the VSA is limited to vehicles used primarily for personal use. Find out what that means.
Compensation Fund Use of Vehicle Defined PDF: 148 kB
Eligibility from the compensation fund is limited to vehicles used primarily for personal use. Find out what that means.
New, Used, or Demo? PDF: 53 kB
Learn about the conditions that describe whether a vehicle is considered new, used, or a demonstration vehicle.
Consignment Vehicle Sales PDF: 54 kB
What you need to know if you decide to sell or buy a vehicle on consignment.
What is odometer fraud? PDF: 51 kB
What is legal and illegal regarding odometers.
Understanding fuel consumption ratings PDF: 75 kB
How fuel consumption ratings are set and how to use them.
Vehicle Recall Resources PDF: 71 kB
How to check your vehicle for recalls.