25 fact sheets on specific subjects, including links to other online resources. Fact sheets provide general information and are not intended to be legal advice.
The Buying Process
Lease-end Buy-out PDF: 310 kB
What you need to know at the end of your lease.
Negative Equity PDF: 310 kB
Negative Equity… or when you owe more on your loan than your car is worth.
Referral Fees PDF: 310 kB
Find out more about referral programs in B.C.
What are my rights? PDF:
Know your rights as a buyer of a personal use vehicle at a licensed motor dealer.
Vehicle Returns PDF:
You bought a vehicle, but no longer like it. Can you return it? Find out in this Fact Sheet.
Learn about the importance of getting a vehicle history report and the three primary vehicle history report suppliers to choose from.
Everything you need to know about deposits and the importance of written deposit agreements.
Understanding Dealer Fees PDF: 311 kB
Find out what documentation and administration fees mean, and when they are legal.
What is a distance sales contract and what are your rights and obligations.
What you need to know if you have ordered a vehicle for delivery.
Resolve a Problem
Tips on solving your dispute without the assistance of the VSA.
What to expect when you make a consumer complaint to the VSA about a licensed motor dealer or broker agent.
Find out if you are eligible to make a claim and what to expect after you file a claim to the Motor Dealer Customer Compensation Fund (MDCCF).
Find out how to request access to information and what to expect from the process.
Find out if you should resolve your dispute by filing a complaint with the VSA or through court action.
A list of sources you can turn to for consumer assistance as well as legal advice and referrals.
Legal Resources PDF:
Where to go for legal advice and referrals.
Manufacturer Disputes PDF: 310 kB
Where to go for help if you have a dispute with a manufacturer.
The Role of the VSA
Find out if your vehicle falls within the jurisdiction of the VSA.
The VSA does not have jurisdiction over all transactions. Find out why.
The VSA and Curbers PDF:
What the VSA is doing to stop curbers.
The jurisdiction of the VSA is limited to vehicles used primarily for personal use. Find out what that means.
Eligibility from the compensation fund is limited to vehicles used primarily for personal use. Find out what that means.
What you need to know if you decide to sell or buy a vehicle on consignment.
New, Used, or Demo? PDF:
Learn about the conditions that describe whether a vehicle is considered new, used, or a demonstration vehicle.
What is legal and illegal regarding odometers.
How fuel consumption ratings are set and how to use them.
How to check your vehicle for recalls.