• Home
  • Policies
  • Site Map
  • Contact Us
Dealers & Salespeople:
Menu
  • Consumers
      • Be Prepared
        • Consumer FAQs
        • Buying Quiz
        • How to Spot a Curber
        • Fact Sheets
        • Helpful Links
        • Glossary
        • Buying Guide
        • Buying Checklist
      • Video Buying Tips
        • Buying Privately
        • Buying at a Dealership
        • Watch Out for Walt!
      • Online Search For
        • Licensed Dealers
        • Licensed Consignment Dealers
        • Licensed Salespeople
      • Investigation Outcomes
        • Compliance Action Overview
        • Registrar’s Decisions
        • Judicial Reviews
        • Compliance Undertakings
        • Court Orders
        • Compensation Claim Results
      • Resolve a Problem
        • When the Dealer is Licensed — Complaint Form
        • When the Dealer is not in Business — Claim Application
        • Contact Us
      • Report a curber or an unlicensed dealer
        • Report a Curber Form
    • Close
  • Dealers
      • Dealer Licences
        • General Info – How to Apply
        • Consignment Sales
        • Offsite Sales & Special Events
        • Motor Dealer Licence Fees
      • Online Search For
        • Licensed Dealers
        • Licensed Salespeople
        • Licensed Consignment Dealers
        • Licensed Offsite Sales
      • Dealer Forms
        • Staff Changes – EA Form
        • Change of Location Form
        • Change of Name Form
        • Change of Ownership Form
        • Using the VSA Name and Logo
        • Change in Demo Plates
        • Offsite Permit Request
        • Dealer Response to Complaint
        • New Hire Application Package
      • Resources
        • Dealer and Salesperson Guidelines (General)
        • Advertising Guidelines
        • Industry Links
        • Sample Documents
        • VSA Policies
        • Salesperson Certification Course Manual
        • Report a Curber Form
        • Handling Consumer Complaints
      • Investigation Outcomes
        • Compliance Action Overview
        • Registrar’s Decisions
        • Judicial Reviews
        • Compliance Undertakings
        • Court Orders
        • Compensation Claim Results
    • Close
  • Salespeople
      • New to the Industry?
        Start Here
        • Apply for a Salesperson Licence
        • Return to Finish an Online Application
        • New Salesperson FAQs
        • Salesperson Licensing Fees
      • Online Search For
        • Licensed Dealers
        • Licensed Salespeople
      • Maintaining a Licence
        • Online Renewal
        • Salesperson License Renewal Form
        • Salesperson FAQs
        • Using the VSA Name and Logo
        • Returning to the Industry
        • Get Copies of Receipts
      • Salesperson Suggestions
        • Salesperson Suggestions
      • Courses
        • Salesperson Certification Course
        • Certification Course Schedules
        • Registration Form
        • Continuing Education Registration Form
        • Continuing Education (CE)
        • Online Course Registration
      • Resources
        • Salesperson Guidelines
        • Dealer and Salesperson Guidelines (General)
        • Advertising Guidelines
        • Industry Links
        • VSA Policies
        • Salesperson Certification Course Manual
    • Close
  • Compliance
      • Investigation Outcomes
        • Compliance Action Overview
        • Registrar’s Decisions
        • Judicial Reviews
        • Compliance Undertakings
        • Court Orders
        • Compensation Claim Results
      • Dealer Conditions
        • General Info
        • Offsite Sales & Special Events
        • Consignment Sales
        • Advertising Guidelines
        • Dealer and Salesperson Guidelines (General)
      • Salesperson Conditions
        • New Salesperson FAQs
        • Salesperson Certification Course
        • Continuing Education (CE)
      • Forms
        • Consumer Complaint Form
        • Compensation Fund Claim Application
      • Resolve a Problem
        • When the Dealer is Licensed — Complaint Form
        • When the Dealer is not in Business — Claim Application
        • Contact Us
      • Report a curber or an unlicensed dealer
        • Report a Curber Form
    • Close
  • About the VSA
      • Governance
        • Organizational Chart
        • Board of Directors
        • Compensation Fund Board
      • Compensation Fund
        Policies
        • Claim Adjudication
        • Board Appointment Policy
        • Fund Administration
      • Accountability
        • Ombudsperson
        • Privacy Commissioner
        • 2007 Ministerial Review
        • Delegation Agreement
        • Access to Information
        • Current Annual Report
        • Current Financial Statements
      • File a Service Complaint
        • VSA Service Complaint
      • Policies
        • Dealer & Salesperson Licensing
        • Consignment & Offsite Sales
        • Consumer Complaint Handling
        • Hearing Policy and Procedures Manual
        • Inspections, Liason Visits, Investigations & Enforcement
      • Contact the VSA
        • Contact Us
        • Job Opportunities
      • Publications
        • Consumer Tips
        • Online Scams
        • Fact Sheets
        • What’s New
        • Bulletins
        • Dealer Alerts
        • Salesperson Reminders
        • News Releases and Media
        • Corporate Documents
        • Industry Data & Reports
        • Studies and Surveys
        • Salesperson Certification Course Manual
    • Close
The VSA is an independent, non-profit regulatory agency that oversees the retail sales of personal-use motor vehicles in British Columbia.
Menu
  • Consumers
      • Be Prepared
        • Consumer FAQs
        • Buying Quiz
        • How to Spot a Curber
        • Fact Sheets
        • Helpful Links
        • Glossary
        • Buying Guide
        • Buying Checklist
      • Video Buying Tips
        • Buying Privately
        • Buying at a Dealership
        • Watch Out for Walt!
      • Online Search For
        • Licensed Dealers
        • Licensed Consignment Dealers
        • Licensed Salespeople
      • Investigation Outcomes
        • Compliance Action Overview
        • Registrar’s Decisions
        • Judicial Reviews
        • Compliance Undertakings
        • Court Orders
        • Compensation Claim Results
      • Resolve a Problem
        • When the Dealer is Licensed — Complaint Form
        • When the Dealer is not in Business — Claim Application
        • Contact Us
      • Report a curber or an unlicensed dealer
        • Report a Curber Form
    • Close
  • Dealers
      • Dealer Licences
        • General Info – How to Apply
        • Consignment Sales
        • Offsite Sales & Special Events
        • Motor Dealer Licence Fees
      • Online Search For
        • Licensed Dealers
        • Licensed Salespeople
        • Licensed Consignment Dealers
        • Licensed Offsite Sales
      • Dealer Forms
        • Staff Changes – EA Form
        • Change of Location Form
        • Change of Name Form
        • Change of Ownership Form
        • Using the VSA Name and Logo
        • Change in Demo Plates
        • Offsite Permit Request
        • Dealer Response to Complaint
        • New Hire Application Package
      • Resources
        • Dealer and Salesperson Guidelines (General)
        • Advertising Guidelines
        • Industry Links
        • Sample Documents
        • VSA Policies
        • Salesperson Certification Course Manual
        • Report a Curber Form
        • Handling Consumer Complaints
      • Investigation Outcomes
        • Compliance Action Overview
        • Registrar’s Decisions
        • Judicial Reviews
        • Compliance Undertakings
        • Court Orders
        • Compensation Claim Results
    • Close
  • Salespeople
      • New to the Industry?
        Start Here
        • Apply for a Salesperson Licence
        • Return to Finish an Online Application
        • New Salesperson FAQs
        • Salesperson Licensing Fees
      • Online Search For
        • Licensed Dealers
        • Licensed Salespeople
      • Maintaining a Licence
        • Online Renewal
        • Salesperson License Renewal Form
        • Salesperson FAQs
        • Using the VSA Name and Logo
        • Returning to the Industry
        • Get Copies of Receipts
      • Salesperson Suggestions
        • Salesperson Suggestions
      • Courses
        • Salesperson Certification Course
        • Certification Course Schedules
        • Registration Form
        • Continuing Education Registration Form
        • Continuing Education (CE)
        • Online Course Registration
      • Resources
        • Salesperson Guidelines
        • Dealer and Salesperson Guidelines (General)
        • Advertising Guidelines
        • Industry Links
        • VSA Policies
        • Salesperson Certification Course Manual
    • Close
  • Compliance
      • Investigation Outcomes
        • Compliance Action Overview
        • Registrar’s Decisions
        • Judicial Reviews
        • Compliance Undertakings
        • Court Orders
        • Compensation Claim Results
      • Dealer Conditions
        • General Info
        • Offsite Sales & Special Events
        • Consignment Sales
        • Advertising Guidelines
        • Dealer and Salesperson Guidelines (General)
      • Salesperson Conditions
        • New Salesperson FAQs
        • Salesperson Certification Course
        • Continuing Education (CE)
      • Forms
        • Consumer Complaint Form
        • Compensation Fund Claim Application
      • Resolve a Problem
        • When the Dealer is Licensed — Complaint Form
        • When the Dealer is not in Business — Claim Application
        • Contact Us
      • Report a curber or an unlicensed dealer
        • Report a Curber Form
    • Close
  • About the VSA
      • Governance
        • Organizational Chart
        • Board of Directors
        • Compensation Fund Board
      • Compensation Fund
        Policies
        • Claim Adjudication
        • Board Appointment Policy
        • Fund Administration
      • Accountability
        • Ombudsperson
        • Privacy Commissioner
        • 2007 Ministerial Review
        • Delegation Agreement
        • Access to Information
        • Current Annual Report
        • Current Financial Statements
      • File a Service Complaint
        • VSA Service Complaint
      • Policies
        • Dealer & Salesperson Licensing
        • Consignment & Offsite Sales
        • Consumer Complaint Handling
        • Hearing Policy and Procedures Manual
        • Inspections, Liason Visits, Investigations & Enforcement
      • Contact the VSA
        • Contact Us
        • Job Opportunities
      • Publications
        • Consumer Tips
        • Online Scams
        • Fact Sheets
        • What’s New
        • Bulletins
        • Dealer Alerts
        • Salesperson Reminders
        • News Releases and Media
        • Corporate Documents
        • Industry Data & Reports
        • Studies and Surveys
        • Salesperson Certification Course Manual
    • Close

Registrar’s Decisions

Home » Compliance and Claims » Registrar’s Decisions
Registrar’s Rules of Practice and Procedure
Hearing Process and Procedures

Search Registrar's Decisions

By year:
By respondent:
By issue:
By outcome:

Decision Date Respondent Issue Outcome
April 16, 2008

APPLEWOOD KIA

Customer Compensation Fund Decision Reconsideration Consumer's Claim Dismissed; Administrative Penalties Assessed; Costs Assessed
(decision summary)

Search Registrar's Decisions

By year:
By respondent:
By issue:
By outcome:

Consumer Tips
February 20, 2019
  • Registry of Licensed Wholesalers as of February 20, 2019
February 20, 2019
  • Registry of Licensed Broker Agents as of February 20, 2019
What's New
January 28, 2019
  • BC new vehicle sales down again in December

British Columbia decreased 9.68% in December and 5.6% year-to-date over 2017.  The national average was -8.0% for Decemb …

Read more...
Recent Bulletin
January 29, 2019 Issue #02.18
  • Just five issues created 45% of all VSA consumer contacts
  • 25% of consumer complaints resulted in an investigation
  • 50% of dealerships had no consumer complaints in 2018
  • Mechanical problems need not be grounds for an investigation
Dealer Alerts
January 29, 2019
  • Vancouver dealer warns about vehicle theft
Recent Reminder
September 7, 2018
  • Protect your personal information!
Vehicle Sales Authority of BC
The VSA is an independent, non-profit regulatory agency that oversees the retail sales of personal-use motor vehicles in British Columbia.
Consumer Services
  • 604-575-7255 or toll free at 1-877-294-9889
  • consumer.services@mvsabc.com
© 2015-2019 Vehicle Sales Authority of BC. All rights reserved.
  • Home
  • Privacy
  • Policies
  • Service Complaints
  • Site Map
  • Contact Us
Menu
The Vehicle Sales Authority of BC
  • I want to…
    • Renew my salesperson licence online
    • Register for a course online
    • Get course marks online
    • Update my contact information
    • Get copies of receipts online
    • Find out my CE due date
    • Apply for a salesperson licence online
    • Search the registry for licensed salespeople
    • Search the registry for licensed dealers
    • Search the registry for licensed offsite sales
    • Search the registry for licensed consignment dealers
    • Back
  • Consumers
    • Be Prepared
      • Consumer FAQs
      • Buying Quiz
      • How to Spot a Curber
      • Fact Sheets
      • Helpful Links
      • Glossary
      • Buying Guide
      • Buying Checklist
      • Back
    • Video Buying Tips
      • Buying Privately
      • Buying at a Dealership
      • Watch Out for Walt!
      • Back
    • Online Search For
      • Licensed Dealers
      • Licensed Consignment Dealers
      • Licensed Salespeople
      • Back
    • Investigation Outcomes
      • Compliance Action Overview
      • Registrar’s Decisions
      • Judicial Reviews
      • Compliance Undertakings
      • Court Orders
      • Compensation Claim Results
      • Back
    • Resolve a Problem
      • When the Dealer is Licensed — Complaint Form
      • When the Dealer is not in Business — Claim Application
      • Contact Us
      • Back
    • Back
  • Dealers
    • Dealer Licences
      • General Info – How to Apply
      • Consignment Sales
      • Offsite Sales & Special Events
      • Motor Dealer Licence Fees
      • Back
    • Online Search For
      • Licensed Dealers
      • Licensed Salespeople
      • Licensed Consignment Dealers
      • Licensed Offsite Sales
      • Back
    • Dealer Forms
      • Staff Changes – EA Form
      • Change of Location Form
      • Change of Name Form
      • Change of Ownership Form
      • Using the VSA Name and Logo
      • Change in Demo Plates
      • Offsite Permit Request
      • Dealer Response to Complaint
      • New Hire Application Package
      • Back
    • Resources
      • Dealer and Salesperson Guidelines (General)
      • Advertising Guidelines
      • Industry Links
      • Sample Documents
      • VSA Policies
      • Salesperson Certification Course Manual
      • Report a Curber Form
      • Handling Consumer Complaints
      • Back
    • Investigation Outcomes
      • Compliance Action Overview
      • Registrar’s Decisions
      • Judicial Reviews
      • Compliance Undertakings
      • Court Orders
      • Compensation Claim Results
      • Back
    • Back
  • Salespeople
    • New Applicants
      • Apply for a Salesperson Licence
      • Return to Finish an Online Application
      • New Salesperson FAQs
      • Salesperson Licensing Fees
      • Back
    • Maintaining a Licence
      • Online Renewal
      • Salesperson License Renewal Form
      • Salesperson FAQs
      • Using the VSA Name and Logo
      • Returning to the Industry
      • Get Copies of Receipts
      • Back
    • Online Search For
      • Licensed Dealers
      • Licensed Salespeople
      • Back
    • Courses
      • Salesperson Certification Course
      • Certification Course Schedules
      • Registration Form
      • Continuing Education Registration Form
      • Continuing Education (CE)
      • Online Course Registration
      • Back
    • Salesperson Suggestions
      • Salesperson Suggestions
      • Back
    • Resources
      • Salesperson Guidelines
      • Dealer and Salesperson Guidelines (General)
      • Advertising Guidelines
      • Industry Links
      • VSA Policies
      • Salesperson Certification Course Manual
      • Back
    • Back
  • Compliance
    • Investigation Outcomes
      • Compliance Action Overview
      • Registrar’s Decisions
      • Judicial Reviews
      • Compliance Undertakings
      • Court Orders
      • Compensation Claim Results
      • Back
    • Dealer Conditions
      • General Info
      • Offsite Sales & Special Events
      • Consignment Sales
      • Advertising Guidelines
      • Dealer and Salesperson Guidelines (General)
      • Back
    • Salesperson Conditions
      • New Salesperson FAQs
      • Salesperson Certification Course
      • Continuing Education (CE)
      • Back
    • Forms
      • Consumer Complaint Form
      • Compensation Fund Claim Application
      • Back
    • Resolve a Problem
      • When the Dealer is Licensed — Complaint Form
      • When the Dealer is not in Business — Claim Application
      • Contact Us
      • Back
    • Back
  • About the VSA
    • Governance
      • Organizational Chart
      • Board of Directors
      • Compensation Fund Board
      • Back
    • Compensation Fund Policies
      • Claim Adjudication
      • Board Appointment Policy
      • Fund Administration
      • Back
    • Accountability
      • Ombudsperson
      • Privacy Commissioner
      • 2007 Ministerial Review
      • Delegation Agreement
      • Access to Information
      • Current Annual Report
      • Current Financial Statements
      • VSA Service Complaint
      • Back
    • Policies
      • Dealer & Salesperson Licensing
      • Consignment & Offsite Sales
      • Consumer Complaint Handling
      • Hearing Policy and Procedures Manual
      • Inspections, Liason Visits, Investigations & Enforcement
      • Back
    • Contact
      • Contact Us
      • Job Opportunities
      • Back
    • Publications
      • Consumer Tips
      • Online Scams
      • Fact Sheets
      • What’s New
      • Bulletins
      • Dealer Alerts
      • Salesperson Reminders
      • News Releases and Media
      • Corporate Documents
      • Industry Data & Reports
      • Studies and Surveys
      • Salesperson Certification Course Manual
      • Back
    • Back
  • Contact Us